At Viviana Trails, we are committed to delivering your travel accessories, camping gear, hiking gear, luggage, and tech accessories promptly and safely. This Shipping Policy outlines our procedures and guidelines.
1. Order Processing
- All orders are processed within 1-3 business days of receiving your order.
- Orders are subject to product availability. In case of stock issues, we will notify you via [email protected].
2. Shipping Methods and Delivery Times
- Viviana Trails ships worldwide.
- Delivery times may vary depending on your location and shipping partner, typically ranging from 5-21 business days.
- Please note that delays may occur due to customs, holidays, or unforeseen circumstances.
3. Cash on Delivery (COD)
- Payment is accepted only through cash on delivery at the time of delivery.
- Please ensure that the exact payment amount is ready, as delivery personnel may not provide change.
4. Shipping Charges
- Shipping fees, if applicable, will be calculated during checkout and depend on the delivery location and package size.
- Any customs duties, taxes, or import fees are the responsibility of the recipient.
5. Order Tracking
- Once your order is shipped, we will provide tracking details via email.
- You can monitor your shipment status through the provided tracking link.
6. Incorrect or Undeliverable Addresses
- Please provide accurate shipping information to avoid delivery delays.
- Viviana Trails is not responsible for lost or delayed packages due to incorrect addresses.
7. Contact Information
For any questions or concerns regarding shipping, please contact us:
Email: [email protected]