At Viviana Trails, we value our customers and strive to ensure your satisfaction with our travel accessories, camping gear, hiking gear, luggage, and tech accessories. This policy outlines how returns and refunds are handled.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain products (personalized items, perishable goods) may not be eligible for return.
2. How to Request a Return
To request a return, please contact us at [email protected] with your order details and reason for return. Our support team will guide you through the process.
3. Refund Process
- Refunds are issued after the returned product is received and inspected.
- Refunds do not include shipping costs unless the return is due to an error on our part or a defective product.
4. Damaged or Incorrect Products
- If you receive a damaged or incorrect product, please contact us immediately at [email protected] with photos and order details.
- We will arrange a replacement or refund promptly once the issue is verified.
5. Shipping Returns
- Customers are responsible for return shipping unless the product was defective or incorrectly sent.
- Please use secure packaging when returning items to prevent damage during transit.
6. Contact Information
For any questions regarding returns or refunds, please reach out to our support team:
Email: [email protected]